One of the workshop materials for increasing the capability of the Regional Government Internal Supervisory Apparatus (APIP) in 2019 was the management material for managing public complaints. In this material there are several documents, namely:
- Public Complaint Management Management (Receipt of Public Complaint Verification)
- Public Complaints Pulbuket
- SOP for Public Complaints
- Review and Verify
- Form 1: Complaint Review
- Form 2: Pulbuket Report and Follow Up Plan
- Form 3: Presentation Material